🏢 Company Information

SutureVet is a trading name of Astflick Group Ltd.

Unit 7, Latham Road Business Park
Latham Road
Huntingdon
Cambridgeshire
PE29 6YE
United Kingdom

All branding and intellectual property are owned by Astflick Holdings Ltd.

🏥 Business Customers Only

• Business customers only
• No consumer sales
• Consumer Contracts Regulations do not apply

🚫 No Returns

• Change of mind
• Incorrect ordering
• Over ordering
• Items no longer required
• Surplus stock

✅ Faulty Goods

• Faulty or damaged goods only
• Report within 48 hours
• Unused goods only
• Original packaging required

📦 Inspection

Goods must be inspected immediately on delivery.

Failure to notify us within 48 hours constitutes full acceptance.

📄 Returns Authorisation

Returns require written authorisation before shipment.

Unauthorised returns may be refused.

📋 Returned Goods

• Unused
• Original packaging
• Resalable condition
• Documentation included

💷 Refunds

• Replacement
• Refund
• Credit Note
• 5–10 working days

🚚 Return Costs

Customers are responsible for return postage.

Tracked shipping is recommended.

❌ Non Returnable

• Sterile products
• Opened goods
• Special orders
• Custom products
• Clearance items

💳 Payment

Invoices remain payable regardless of disputes or return requests.

⚖ Liability

Liability is limited to replacement or refund of goods supplied.

No liability is accepted for indirect or consequential loss.