Shipping Policy

SutureVet – Shipping Policy (B2B Only)

1. Company Information

SutureVet is a trading name of:

Astflick Group Ltd
Unit 7, Latham Road Business Park
Latham Road
Huntingdon
Cambridgeshire
PE29 6YE
United Kingdom

All intellectual property and branding are owned by Astflick Holdings Ltd and licensed to Astflick Group Ltd.

2. Business Customers Only

All deliveries are made strictly on a business-to-business (B2B) basis.

By placing an order, you confirm:

You are acting in the course of business
Delivery is to a business address or authorised business recipient

3. Order Processing

Orders are typically processed within 1–2 working days
Orders may be delayed where:
- Stock is unavailable
- Payment or account issues arise
- Additional verification is required

We reserve the right to prioritise orders based on:

Stock availability
Account status
Commercial considerations

4. Delivery Timeframes

Standard UK delivery: 3–5 working days (estimate only)
Express services may be available upon request

⚠️ All delivery times are estimates and not guaranteed.

We shall not be liable for delays caused by:

Courier or transport providers
Supply chain disruption
Weather or external events
Customs or import processes

5. Carriers & Methods

We use reputable carriers including:

Royal Mail
DPD
DHL
UPS

Carrier selection is at our discretion based on:

Order size and value
Delivery location
Service level required

6. Delivery Conditions

Deliveries are made to the address provided at checkout
Customer is responsible for ensuring:
- Accurate delivery details
- Suitable access for delivery

For larger consignments:

Delivery may be kerbside only
Unloading is the customer’s responsibility unless agreed otherwise

7. Risk & Title

Risk transfers upon delivery
Ownership remains with Astflick Group Ltd until paid in full (Retention of Title applies)

8. Deemed Delivery Clause

Goods shall be deemed delivered when:

Signed for at the delivery address, OR
Confirmed delivered by the courier, OR
Delivery has been attempted and notice left

Failure to accept delivery does not:

Cancel the order
Delay or remove the obligation to pay

9. Failed or Refused Deliveries

Where delivery fails due to:

Incorrect address
No recipient available
Refusal of goods

We reserve the right to:

Charge redelivery fees
Recover all associated costs
Deduct costs from any refund (if applicable)

10. Inspection & Shortages

Customers must:

Inspect goods immediately upon receipt
Report any:
- Damage
- Shortages
- Incorrect items

Within 48 hours of delivery.

Failure to do so constitutes:

Full acceptance of goods
Waiver of any claims

11. Damaged Goods Procedure

Where goods arrive damaged:

Photographic evidence must be provided
Packaging must be retained for inspection

We will:

Investigate with the carrier
Provide replacement or resolution where appropriate

12. International Shipping

International orders are shipped where agreed
Customer is responsible for:
- Import duties
- Taxes
- Customs clearance

We are not liable for:

Delays at customs
Seizure or regulatory restrictions

13. Bulk & Pallet Deliveries

For pallet or large-volume orders:

Delivery is typically kerbside only
Customer must ensure:
- Appropriate equipment for unloading
- Safe access

Failed pallet deliveries may incur:

Storage charges
Redelivery costs

14. Call-Off & Held Stock

Where goods are:

Purchased in advance
Allocated or held for delivery

They are:

Considered sold and reserved
Not cancellable