🏢 Company Information

SutureVet is a trading name of Astflick Group Ltd.

Unit 7, Latham Road Business Park
Latham Road
Huntingdon
Cambridgeshire
PE29 6YE
United Kingdom

All intellectual property and branding are owned by Astflick Holdings Ltd and licensed to Astflick Group Ltd.

🏥 Business Customers Only

• All deliveries are B2B only
• You are acting in the course of business
• Delivery is to a business address or authorised business recipient

📦 Order Processing

• Orders are typically processed within 1–2 working days
• Delays may occur where stock is unavailable
• Payment, account or verification issues may delay dispatch
• Orders may be prioritised based on stock availability and account status

⏱ Delivery Timeframes

• Standard UK delivery: 3–5 working days, estimate only
• Express services may be available upon request
• Delivery times are not guaranteed
• We are not liable for courier, supply chain, weather, customs or external delays

🚛 Carriers & Methods

We use reputable carriers including Royal Mail, DPD, DHL and UPS.

Carrier selection is at our discretion based on order size, value, delivery location and service level required.

📍 Delivery Conditions

• Deliveries are made to the address provided at checkout
• Customers must provide accurate delivery details
• Customers must ensure suitable access for delivery
• Larger consignments may be kerbside only
• Unloading is the customer’s responsibility unless agreed otherwise

🔐 Risk & Title

• Risk transfers upon delivery
• Ownership remains with Astflick Group Ltd until paid in full
• Retention of Title applies

✅ Deemed Delivery

• Goods are deemed delivered when signed for at the delivery address
• Goods are deemed delivered when confirmed delivered by the courier
• Goods are deemed delivered where delivery has been attempted and notice left
• Failure to accept delivery does not cancel the order or remove payment obligations

🚫 Failed or Refused Deliveries

• Incorrect address
• No recipient available
• Refusal of goods
• Redelivery fees may apply
• Associated costs may be recovered

🔎 Inspection & Shortages

• Inspect goods immediately upon receipt
• Report damage, shortages or incorrect items within 48 hours
• Failure to report within 48 hours constitutes full acceptance
• Late claims may be refused

📸 Damaged Goods Procedure

• Photographic evidence must be provided
• Packaging must be retained for inspection
• We will investigate with the carrier
• Replacement or resolution may be provided where appropriate

🌍 International Shipping

• International orders are shipped where agreed
• Customers are responsible for import duties and taxes
• Customers are responsible for customs clearance
• We are not liable for customs delays, seizure or regulatory restrictions

🏗 Bulk & Pallet Deliveries

• Pallet and large-volume deliveries are typically kerbside only
• Customers must ensure suitable unloading equipment
• Customers must ensure safe access
• Failed pallet deliveries may incur storage and redelivery costs

📦 Call-Off & Held Stock

• Goods purchased in advance, allocated or held are considered sold and reserved
• Held stock is not cancellable
• We may release stock if payment terms are not met
• Storage fees may apply where applicable

⚠ Force Majeure

We shall not be liable for delay or failure caused by supply shortages, transport disruption, war, geopolitical events, natural disasters or events outside our reasonable control.